Wednesday, May 27, 2009

Phuh! Legaaaa ..... Vol 2

Setelah hampir selesai Mission Impossible Ahau-Dee, kini tiba masanya untuk ‘ENJOY’ dan meneruskan kembali siri ‘Jalan-Jalan Ahau Dee’. Kali ini seperti yang telah dirancang dari awal, Ahau-Dee akan ke Sydney pada hari Jumaat nanti dan akan berada di sana selama 4 hari 3 malam.  

Trip kali ini juga boleh dianggap sebagai satu hadiah kepada diri sendiri setelah penat bekerja di sepanjang Financial Year 08 / 09. Fyi, Ahau-Dee baru sahaja selesai ‘Year End Performance Review’ dengan boss dan betapa lega rasanya apabila mendapat maklum balas yang baik dan beliau amat berpuas hati dengan my performance. 

Berikut adalah di antara komen yang beliau berikan in my performance review :-  

Effective control of budget and has been creative in looking for cost effective ways to deliver training.  

Zahidi has a strong customer ethic and has been getting very positive feedback for the training that he has delivered as evidenced by post training feedback process.

Zahidi has acclimatised well to the NZ environment and is seen as a strong and respected contributor by both his peers and the wider organisation. 

Maka tinggal lagi 4 bulan untuk Ahau Dee berada di sini dan akan kembali ke Tanahair pada 30 September 2009

Walaupun performance review ini tidak akan memberi kesan kepada ‘$$’ disebabkan the current economic climate tetapi kepuasan yang diperolehi sejak berada di sini mengatasi segala-galanya. Pengalaman itu yang tidak ternilai harganya. 

Memetik salah satu golden rules:- 

People remember the end of the project. As they say in boxing, Always finish stronger than you start.

Itu yang Ahau-Dee rasakan ketika ini jika dibandingkan ketika mula-mula datang ke tanah kiwi pada tahun lalu. Syukur kepada Tuhan : )

Ahau-Dee

Sunday, May 24, 2009

Phuh! Legaaaa ....

Akhirnya baru boleh lapangkan dada & rehatkan diri setelah sibuk dengan training yang bertali arus. Bermula dengan beberapa sesi di Auckland, Hamilton sehinggalah ke Palmerston North. Sesungguhnya amat memenatkan. Kesihatan pun dah bertambah pulih. Boleh lah update blog dengan lebih kerap selepas ni.
Di sini, semua kena buat sendiri. Tak ada assistance pun. Organise training, prepare material, photostat material, berurusan dengan hotel sehinggalah untuk 'binding' material pun kena buat sendiri. Disebabkan asyik tak sempat jer, sampai buat 'binding' di hotel ketika bermalam di Hamilton... he he he ... lihat gambar di bawah ni. Kesian kan.
Di Palmy, yang bestnya Conference Room bersebelahan dengan my room ... ha ha ha.
Berikut adalah gambar-gambar peserta kursus.
Leadership Fundamental - Hamilton
Leadership Fundamentals - Hamilton (jangan betulkan mata anda ... memang blurrr... he he he)
Recruitment & Selection di Palmy - Tania is my co-facilitator. Mana ahau dee? Apa lagi, tukang ambil gambar ler ... tak nak lah enter frame selalu kan ... he he he
Recruitment & Selection di Palmy.
Sales Training di Palmy
Sales Training di Palmy. Disebabkan terlampau lega training dah habis sampai lupa ambil group photo ... ha ha ha

Dan macam mana Ahau-Dee manjakan diri selepas setiap sesi berakhir? Lihat gambar-gambar di bawah ... yummy !!! Semua room service ... malas nak keluar bilik sebab punyalah sejuk kat luar sana tu. Suhu di Palmy mencecah 4 degree di waktu malam.
Sirloin Steak. Sampai 5 biji kentang dia orang letak. Ok jer lah. Ahau Dee bagi 3 bintang.
Yang ini paling best. 1 dozen Scallops ... punyalah sedap ... 5 bintang. (2 malam Ahau Dee order yang ni ... he he he)
Yang ni pun not bad tapi macam tak cukup jer. Char grill fish ( Snapper kut) ... makan jer, ikan apa pun tak kisah. Ahau Dee bagi 4 bintang.
Dan ini yang paling tak best. Fish Fillet. 2 bintang jer. Satu lagi terlupa nak ambil. Rosie's Seafood Basket ... Sedap juga.
p/s : Maka minggu ni kena start control makan balik ... he he he
Ahau - Dee

Wednesday, May 13, 2009

Bergelut ...


Selepas 'Drama', Ahau-Dee 'Bergelut' pulak ... bukan dengan ular macam gambar patung tu tapi bergelut dengan training ... ha ha ha. Mulai esok, 14 May sampai 27 May setiap hari ada training kecuali weekend saja.

Esok akan ke Hamilton. Lebih kurang 2 jam perjalanan. Kena bertolak seawal 6 pagi dari Auckland. Kali ni kena drive sendiri ... dah lama tak memandu ni jauh-jauh ni ... he he he. Then, Monday nanti akan ke Palmerston North sekali lagi selama 5 hari untuk training lagi. Harap-harap tiada drama kali ni.

Kali ni stress dia lebih sikit sebab banyak programme dan target group dia pun lain-lain. Maka banyak homework kena buat. Memang penat. Apapun, nasib baik ada kerja kan ... kalau tak ... mana ada gaji ... ha ha ha.

Ini pun dipaksakan diri untuk update blog ni takut lama sangat terbengkalai. Tak ada cerita menarik sebenarnya. Oh ya, gambar kat bawah ni masa kengkawan dari Malaysia datang baru-baru ni. Dalam sibuk-sibuk pun, sempatlah jugak luangkan sepetang dengan mereka.

Ahau-Dee sudah menjadi seorang 'tour-guide' yang baik ... ha ha ha

Ainna, Yatela, David dan Jordon di Mt.Victoria

Tempat wajib dikunjungi kalau ke Auckland - The Museum

Tak sabar nak rehatkan diri dan tenang macam gambar kat atas ni.

Ahau-Dee

Saturday, May 2, 2009

Drama


One of the statues in Auckland Museum

I returned from Palmerston North (PN) last Wednesday and that was my second business trip to PN. If you can remember, my first trip was in last December, when there was a bit of ‘drama’ because I forgot the main DVD. I almost missed my flight and the DVD got damaged by the courier company. You can read it here. On my second trip, I again suffered from DVD drama. Gosh! I guess I am just not lucky when it comes to DVDs.

Fyi, my Sales Training proposal was approved in March after it was ‘stranded’ for about 4 months on the Management table. The whole idea was to purchase a Sales Training DVD as the main source material and then I would facilitate the session internally. It was more cost effective compared to engaging an external trainer to run the course. I just needed to encourage the participants to have the right belief system, be in the right mental state, get them to model the right behaviour and ensure that they practiced the skills consistently. Hmmm … it sounds so easy and simple but it required me to work hard to sell the idea. Thanks to John Patterson (one of the Sales Managers) who convinced me that I already have good sales skills.

Sales Training Participants - from left, Jamie (the main coordinator), Tony & Lyndon

From Left, Ian, Keith, Grant and Collin (Sales Training)

To simplify the story, the drama started when the whole process was delayed until I had just 3 days to put everything together before the first session in PN. I needed time to internalise the material and to master the skills being taught in the DVD. Not only that, most of DVDs had problems with their labels. There were a lot of bubbles on them and it showed that the Company had not invested a significant amount of money producing the DVDs. Then, I realised that the workbook produced by the supplier was in a script format rather than a workbook that we normally use in training sessions. Just imagine watching the DVD and then finding that the workbook contains exactly the same words that you can hear on the DVD! Obviously, the participants would have been extremely bored if I had used the material.

Leadership Fundamentals participants in Palmerston North ( Group 8)

Customer Service Excellence Participants - Group 2

To make matters worse, I suffered from the flu, a fever and an eye infection during the last 3 days, which intensified the drama. I decided not to overwork myself. I just took some medicine and had a good rest. Otherwise, I might not have been able to go to PN. As a result, I had a sleepless night in PN on Monday and Tuesday in order to put everything together. No matter what, I couldn’t let the participants know that everything was done at last minute.

Customer Service Excellence - Group 3

And again, there was a last minute hiccup. No wonder I am losing more hair … ha ha ha. Anyway, the overall session ran smoothly and everyone was happy with the programme. In fact, they were impressed! For the first time I realised that I am not just lucky. This is the result of 13 years experience in Training and Development; the learning experiences that I have gathered from each session that I had conducted before, both good and bad.

For the first time in my life, I said to myself ‘Hey! You did a good job!’ and I gave myself a pat on the shoulder :-)

Ahau-Dee